Terms Of Service

1. Acceptance of Terms

Welcome to DHAPU (DRY ROOTS)(“we”, “us”, “our”). By accessing or using our website dhapu.com (the “Website”) or purchasing products from us, you agree to these Terms of Service.

If you do not agree with these Terms, please do not use our Website or place an order.

2. Eligibility

You may use our Website and purchase products if you are legally capable of entering into a transaction under applicable law.

If you are under 18 years of age, you should use the Website and place orders with the involvement and supervision of a parent or legal guardian.

3. Products and Pricing

• We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and other product information are accurate.
• Product colours may appear slightly different depending on your device or screen settings.
• Product availability, specifications, and prices may change without prior notice.
• We may limit product quantities or discontinue products when necessary.
• If an obvious pricing or product information error occurs, we may contact you before processing the order or cancel the affected order and provide an applicable refund.
• Prices are displayed in Indian Rupees (INR). Applicable taxes and charges will be displayed at checkout where applicable.

4. Orders and Payment

After placing an order, you will receive an order confirmation acknowledging that we have received your order.

An order may be cancelled before dispatch in accordance with our Cancellation & Returns Policy. We may also cancel an order in circumstances such as product unavailability, obvious pricing errors, inability to deliver to the provided address, or suspected fraudulent or unauthorised activity.

If an order is cancelled after payment has been received, the applicable refund will be processed according to our refund process.

We accept payment methods displayed and available at checkout, which may include online payment methods and Cash on Delivery (COD), subject to availability.

5. Shipping, Cancellation and Returns

Shipping timelines, order cancellation, returns, exchanges, and refunds are governed by our separate:

• Shipping Policy
• Cancellation & Returns Policy

These policies form part of these Terms of Service.

6. User Accounts

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Please notify us promptly if you believe your account has been accessed without your permission.

7. Intellectual Property

All content available on the Website, including text, product descriptions, photographs, graphics, logos, designs, and other materials, belongs to DHAPU or is used with appropriate permission.

You may not copy, reproduce, distribute, modify, publish, or commercially use our content without prior written permission, except where permitted by applicable law.

8. Prohibited Uses

You agree not to:

• Use the Website for unlawful purposes
• Provide false or misleading information
• Attempt to gain unauthorised access to the Website or its systems
• Interfere with the security or operation of the Website
• Use the Website to engage in fraudulent activity
• Copy or misuse Website content without permission

9. Limitation of Liability

To the extent permitted by applicable law, DHAPU will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the Website or products purchased through it.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Where permitted by law, DHAPU's liability relating to a particular order will not exceed the amount paid for that order.

10. Third-Party Services and Links

Our Website may use or provide links to third-party services, including payment providers, courier services, analytics services, or social media platforms.

Third-party services operate according to their own terms and privacy policies. DHAPU is not responsible for the independent policies or practices of third-party websites or services.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, Website, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

12. Governing Law and Jurisdiction

These Terms shall be governed by the applicable laws of India.

Any dispute relating to these Terms or transactions made through the Website shall be subject to the jurisdiction of the competent courts having jurisdiction over DHAPU's business location, subject to applicable law.

13. Contact Us

For questions regarding these Terms of Service, please contact:

DHAPU(DRY ROOTS)
Website: dhapu.com
Email: support@dhapu.com
Phone: +91 85599 89920
Support Hours: Monday–Saturday, 10:00 AM–6:00