Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days after the order is placed.

Orders are generally not processed or dispatched on Sundays and public holidays.

During periods of high order volume, processing may take additional time. In case of a significant delay, we will notify you through email, SMS, or other available contact details.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout based on the delivery location, shipping method, and items in your order.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	4–7 business days	Calculated at checkout
Express Shipping	2–4 business days	Calculated at checkout

Estimated delivery times begin after the order has been dispatched.

Delivery timelines may occasionally be affected by courier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation through email or SMS containing the tracking details, where available.

Please allow approximately 24–48 hours after dispatch for tracking information to become available or update.

Shipping Destinations

DHAPU currently ships to serviceable pin codes across India.

If your delivery location is not serviceable by our courier partners, we will contact you and provide an appropriate resolution, which may include an alternate delivery option or cancellation and refund of the order, as applicable.

Cash on Delivery (COD)

COD orders may require additional verification before dispatch.

A confirmation call or SMS may be made to verify the order and delivery details before shipment.

Incorrect Address / Failed Delivery

Customers are requested to carefully check their delivery address and contact details before placing an order.

If an order is returned to DHAPU because of an incorrect or incomplete address, unavailability of the recipient, or unsuccessful delivery attempts, our customer support team will contact the customer regarding the next steps.

Additional shipping charges may apply if the customer requests reshipment.

Damaged or Lost Packages

If your package appears damaged at the time of delivery, please take photographs/videos of the package and product and contact DHAPU Customer Support as soon as possible.

If a shipment is delayed, lost, or damaged during transit, please contact us at support@dhapu.com. We will assist you in coordinating with the courier partner and resolving the issue according to the applicable shipping and return process.