FAQ

Frequently Asked Questions

Everything you need to know before and after you shop with Dhapu.

Orders & Payment

Simply browse our collections, select your size/variant, add the item to your cart, and proceed to checkout. Fill in your shipping details and complete payment to confirm your order.
We accept Visa, Mastercard, RuPay, UPI, PayPal, and Cash on Delivery (COD) on eligible orders.
Yes, as long as the order hasn't shipped yet. Contact us as soon as possible at dhapu2101@gmail.com or +91 85599 89920 with your order number.

Shipping & Delivery

Orders are processed within 1–2 business days and typically delivered within 4–7 business days for standard shipping, or 2–4 business days for express shipping, depending on your location.
You'll receive a tracking link via email/SMS once your order ships. You can also check your order status anytime from the Order Tracking page.
Yes, COD is available on most pin codes. A confirmation call or SMS may be sent before dispatch for COD orders.

Returns, Exchanges & Refunds

We accept returns within 7 days of delivery for unused, unwashed items with original tags and packaging intact. Some items like innerwear and final sale products are non-returnable.
Email or call us with your order number and the size/variant you'd like instead. Exchanges are subject to stock availability and follow the same process as returns.
Once your returned item is received and inspected, approved refunds are processed within 5–7 business days to your original payment method (or bank/UPI for COD orders).
Please contact us within 48 hours of delivery with photos/videos of the product and packaging. We'll arrange a free pickup and send a replacement or full refund.

Product & Sizing

Check the size chart on each product page for detailed measurements. If you're between sizes or unsure, feel free to reach out and our team will help you pick the right fit.
Care instructions are listed on the product page and the garment label. In general, we recommend gentle hand wash or a mild cycle in cold water, and avoiding direct sunlight while drying.

Still have a question?

dhapu2101@gmail.com

+91 85599 89920