1. Introduction

At Dhapu, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you visit or shop on our website (the "Site").

2. Information We Collect

• Contact details: name, email address, phone number, shipping and billing address
• Order information: products purchased, order value, payment method (we do not store full card details — these are processed securely by our payment partners)
• Account information: login credentials, if you create an account
• Technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies
• Communication data: messages you send us via email, phone, or contact forms

3. How We Use Your Information

• To process and fulfil your orders, including shipping and payment processing
• To communicate with you about your order, account, or customer support requests
• To send you promotional emails or offers, if you've opted in (you can unsubscribe anytime)
• To improve our website, products, and customer experience
• To detect and prevent fraud or unauthorised activity
• To comply with legal obligations

4. Cookies & Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep your cart items saved, understand how visitors use our Site, and personalise your shopping experience. You can control or disable cookies through your browser settings, though this may affect certain features of the Site.

5. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties strictly to operate our business, including:

We may also disclose information if required by law or to protect our legal rights.

6. Data Security

We use reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You have the right to:

• Access, correct, or update your personal information
• Request deletion of your personal information, subject to legal or operational requirements
• Opt out of marketing communications at any time
• Ask us how your data is being used or shared

To exercise any of these rights, contact us at the details below.

9. Children's Privacy

Our Site is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date.