Privacy Policy

1. Introduction

At DHAPU, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit, browse, or purchase products from our website dhapu.com.

By using our Website or placing an order, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use our Website, we may collect the following information:

Personal and Contact Information

• Name
• Email address
• Phone number
• Shipping address
• Billing address

Order Information

• Products purchased
• Order amount
• Order number
• Payment method
• Delivery and transaction details

We do not store complete debit card or credit card information. Payment information is processed securely by our payment service providers.

Account Information

• Account login details
• Information associated with your customer account, if you create one

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Website usage information
• Cookies and similar technologies

Communication Information

• Emails, messages, enquiries, or other communications you send to us.

3. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfil your orders
• Process payments and arrange delivery
• Provide customer support
• Communicate with you about your orders and account
• Respond to enquiries and requests
• Send promotional communications where you have provided appropriate consent
• Improve our Website, products, services, and customer experience
• Detect, prevent, and investigate fraud or unauthorised activity
• Maintain website security
• Comply with applicable laws and legal requirements

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

4. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember preferences
• Maintain login or session information
• Understand how visitors use our Website
• Improve website performance
• Provide relevant website features and, where applicable, marketing or analytics services

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some Website features.

5. Sharing of Personal Information

We do not sell your personal information.

We may share necessary information with trusted service providers who help us operate our business, including:

We only share information reasonably necessary for the relevant business purpose.

We may also disclose information where required by law, legal process, court order, or to protect our legal rights, customers, website, or business.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our products and services
• Complete transactions and maintain business records
• Provide customer support
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Prevent fraud and enforce our agreements

When information is no longer required, it may be securely deleted or anonymised, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to your personal information
• Request correction or updating of inaccurate information
• Request deletion of personal information, where legally permitted
• Withdraw consent for certain uses of your information
• Opt out of promotional communications
• Ask questions about how your information is collected or used

To make a privacy-related request, contact us using the details below.

9. Children's Privacy

Our Website may contain products intended for children, but purchases and transactions should be made by a parent, guardian, or other authorised adult.

We do not knowingly request unnecessary personal information directly from children.

If you believe that personal information relating to a child has been provided to us without appropriate permission, please contact us so that we can review and take appropriate action.

10. Third-Party Websites and Services

Our Website may contain links to or integrate with third-party websites, payment services, social media platforms, analytics services, or other external services.

Those third parties may have their own privacy policies and practices. We recommend reviewing their privacy policies when using their services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

DHAPU
Website: dhapu.com
Email: support@dhapu.com
Phone: +91 85599 89920
Support Hours: Monday–Saturday, 10:00 AM–6:00 PM