Order Cancellation

You can cancel your order free of charge as long as it has not been shipped yet. To cancel, contact us as soon as possible with your order number. Once an order has been shipped, it can no longer be cancelled — you may initiate a return instead once it's delivered.

Return Eligibility

We accept returns within 7 days of delivery, subject to the following conditions:

• The item is unused, unwashed, and in its original condition
• Original tags, packaging, and invoice are intact
• The item is not from our non-returnable category (see below)

Non-Returnable Items

• Innerwear, lingerie, and other hygiene-sensitive products
• Items marked "Final Sale" or purchased during clearance sales
• Customised or made-to-order products
• Gift cards

How to Initiate a Return

• Email us at dhapu2101@gmail.com or call +91 85599 89920 with your order number and reason for return
• Our team will confirm pickup eligibility for your pin code, or share a return-shipping address if self-ship is needed
• Pack the item securely with all original tags and invoice
• Hand over the package to the courier partner when pickup is scheduled

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. For COD orders, refunds are issued via bank transfer or UPI — you'll be asked to share your bank/UPI details.

Exchanges

Need a different size or colour? We're happy to exchange eligible items, subject to stock availability. Exchange requests follow the same process and timeline as returns.

Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos/videos of the product and packaging. We'll arrange a free pickup and send a replacement or full refund, based on your preference.